Member Experience Executive

ViFit is a fast-growing fitness brand that connects people to healthier lives through our workout app and network of studios across Singapore. Whether members are booking a class, or learning about our App, we want every interaction to feel effortless and supportive. Our Customer Service team is the friendly voice behind that experience.

We're looking for a Member Experience Executive to be the first point of contact for our members and studio clients. You'll handle enquiries across all our communication channels — phone, email, live chat, WhatsApp, and social media — resolving questions about memberships, class bookings, the app, billing, and studio services. This is a hybrid role: you'll split your time between working from home and being on-site at our studio/office in Singapore.

If you love helping people, stay calm under pressure, and enjoy solving problems, you'll fit right in.

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