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Member Experience Associate

Belle

Athens, Georgia, United States Full Time July 04, 2026
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Vacancy Description

About this Role

As a Member Experience Associate, you will be the welcoming and reassuring voice of Belle, ensuring our members receive top-tier support and service. You will assist seniors with health insurance eligibility checks, scheduling, and general inquiries while creating a warm and engaging experience.

This role is more than just answering calls—it’s about building trust, showing empathy, and making every interaction meaningful.

Key Responsibilities

  • Deliver compassionate, patient-focused customer service through phone, email, and SMS chat.
  • Run health insurance checks to determine member eligibility and potential cost share.
  • Schedule and confirm appointments, ensuring accuracy and efficiency.
  • Provide clear and friendly communication, making sure members feel heard and valued.
  • Proactively engage with members, addressing concerns with professionalism and care.
  • Document interactions and feedback to ...
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