Vacancy Description
- Meeting and greeting customers as they arrive in the Showroom.
- Handling the telephone switchboard and taking messages.
- Assisting Walk-in customers at the Service Centre.
- Planning the workshop capacity/ team capacity and continuous utilisation of the workshop.
- Ensuring that waiting customers are comfortable & are being well looked after.
- Handling initial verbal complaints from customers & directing them to the responsible person.
- Identifying methods for improvement in floor traffic control.
- Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction.
- Thanking the customer when they leave, wherever possible.
- CRM follow-up
- Monitoring customer complaints.
- Ensure the highest degree of customer satisfaction and retention at all times.
- Handling customer complaints and ensuring corrective ac...
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