Medical Support Assistant

Summary The Medical Support Assistants must provide excellent customer service and adhere to VA local, National, and Service policies and procedures. The incumbent must maintain confidentiality agreements, abide by HIPAA laws, always follow the code conduct and exhibit ethical decision making and conduct. Employee must complete and adhere to necessary annual VHA training requirements. Responsibilities Functions or Scope of Practice. Incumbent serves in an administrative support capacity and assists both the veteran and the professional staff in coordinating scheduled procedures and follow-up appointments. Promotes a positive image of the Medical Center with emphasis on customer service by treating patients, visitors, co-workers and medical center personnel with courtesy and respect responding to customer's needs in a positive and efficient manner. Scans designated forms into Computerized Patient Records (CPRS) using a range of form specific settings. Index scanned images accurately wit...