Medical Support Assistant

Summary The Medical Support Assistant (MSA) serves in the Primary Care Service Line within the Iowa City VA Health Care System at the Quad Cities VA Clinic. The MSA performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications Responsibilities The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; Entering no-show information Monitoring the electronic wait list; preparing for clinic visits monitoring both inpatient and outpatient appointments for areas of responsibility ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insuranc...