MEDICAL SUPPORT ASSISTANT (ADVANCED)

Summary The Greater Los Angeles VA Health Care System is seeking a highly energetic candidate to fill 1 Advanced Medical Support Assistant vacancies at the Antelope Valley Outpatient Clinics - Lancaster . The ideal candidates must be skilled in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution. Responsibilities The incumbent serves as a Advanced Medical Support Assistant (MSA) in a clinical team based model in the Veterans Health Administration (VHA). The work includes functions such as serving as an initial point of contact for the units, outpatient clinics, and patients, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to...