Medical Support Assistant (Advance)

Summary The Advanced Medical Support Assistant serves in the Dental Clinic at the Martinsburg VA Medical Center in Martinsburg, West Virginia. The position directly impacts the administrative and operational aspects of Veteran care delivery, including access management, appointment scheduling, and coordination using advanced clinic access principles, patient processing, customer service, and data integrity. Responsibilities This job will close when we have received 25 applications, which may be sooner than the closing date. The Medical Support Assistant (Advanced) works independently, exercising sound judgment to resolve administrative issues that affect patient care delivery. Duties include reception, daily patient processing, and knowledge to support the Specialty Care Service (Dental Service). The position requires excellent communication skills, effective problem-solving, and the ability to support continuous clinic operations, including staggered shifts or weekend clinics when nee...