Medical Services & Communications Specialist (1 Year Contract)

This role supports the Health division's day‑to‑day operations and customer journeys, ensuring efficient processes, strong stakeholder coordination, and positive customer experiences. Reporting to the Senior Manager, Network Relationship & Engagement, you will work closely with internal and external partners to support operations, communications, and engagement initiatives.

• Verify client eligibility and issue campaign or panel benefits
• Handle hotline and email enquiries related to panel programmes
• Educate customers on programme eligibility and value-added services
• Manage reconciliation of utilized benefits and vendor payments
• Support outreach and engagement activities with healthcare partners
• Liaise with partners to operationalise Connected Care initiatives

• Manage appointment booking hotline (Mon‑Fri, 8.30am‑5.30pm)