Medical Concierge Technical Operations Director

JOB DESCRIPTION:

A Medical Concierge Technical Operations Director bridges healthcare delivery with advanced health tech and administrative infrastructure. This leader scales digital patient services, directs enterprise health-IT systems, and ensures seamless coordination between VIP medical services, telemedicine platforms, and clinical staff.



QUALIFICATIONS:

A Bachelor's degree in Nursing, Healthcare Administration, or a related allied health field is typically required

Requires 5–10+ years of progressive senior leadership experience, specifically in clinical operations, HMO administration, or healthcare call center/BPO settings

Direct experience overseeing patient navigation, VIP care coordination, and end-to-end concierge program development

Deep familiarity with electronic medical records (EMR), hospital information systems (HIS), and digital telemedicine/concierge platforms.

Expertise in P&L management, risk management,...