Medical Appointment Setter $22,715 Monthly (Tijuana)

Bilingual Customer Service Agent - Confie Tijuana

Join the coolest call center in Tijuana! Confie is a shared service center originally from the United States, primarily serving insurance companies in the vehicle and medical sectors.

Key Responsibilities

• Manage high‑volume inbound and outbound patient calls as part of the Annual Wellness Program.
• Serve as the key point of contact for patients, scheduling telehealth and in‑home clinician visits.
• Effectively explain the benefits of the program to patients.

Qualifications

• At least 1 year of experience in a call center environment.
• Proficiency in both English and Spanish (B2 level or higher).
• Familiarity with customer service software, CRMs, and Microsoft Office (Excel, Word, Outlook).
• Valid Mexican identification and legal documents.

Benefits

• Competitive salary with professional growth opportunities.