Media Tech Support

Definition

• This position has the responsibility of supporting file-based workflows within the Paramount Media Technology division.
• Daily work obligations include responding to support requests collaborating with engineering on resolution validating solutions updating documentation.
• There is an expectation that team members are very self-sufficient when engaged in assignments representing the company by themselves or asking engineers for input always ensuring customer satisfaction through high quality work and outstanding client care.
• Strong experience in a multidisciplined team is critical as is the ability to clearly communicate complex technology solutions.

Major Responsibilities

• Interface with internal support team or users on issues raised to Media Technology
• Collaborate with internal or external teams to identify address potential issues with transcoding auto...