MDR Team Lead

Role Summary

Sophos is seeking an experienced and motivated MDR Manager to support its Managed Detection and Response customers. The successful candidate will lead MDR analysts and day-to-day operations, ensuring operational quality, timely incident handling, effective customer and stakeholder communication, consistent reporting, and continuous service improvement. As part of the Managed Detection and Response team, you will help deliver best-in-class monitoring, detection, and response services that proactively defend customer environments. You will guide investigations, review quality, coach analysts, manage escalations, and use operational insights to improve team performance, investigation consistency, and customer outcomes.

What you will do

Lead day-to-day MDR operations, overseeing case queues, analyst workloads, SLA performance, escalations, and resource allocation to ensure consistent service delivery.

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