MD C16 Head of Account Opening and Client Service Operations, Wealth Operations

**Role Purpose**

The Head of Account Opening & Client Service Operations is responsible for the end‑to‑end operational management of global functions across Client Onboarding and Client Service Operations (CSO).

This role owns the operational framework that underpins how Citi Wealth receives, services, supports, and resolves client interactions throughout the client lifecycle, ensuring consistent execution, strong control discipline, regulatory compliance, and high‑quality client outcomes across all regions.

The role acts as a senior operations partner to Wealth Business leadership and Control Functions and plays a key role in advancing the Wealth Operations target operating model and transformation.

**Key Areas of Accountability**

**Account Opening Operations**

+ Provide executive oversight of account opening and client documentation support activities covering banking, custody, and investment accounts across Wealth businesses.
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