Mandatory Internship in B2C E-Commerce Operations, CRM & Office Operations (f_m_x) at Craftly in Berlin

At Craftly, we produce and distribute a variety of do-it-yourself kits for beverages, food, and cosmetics worldwide under the brands DoYourGin, Craftly, and MUYbody. We’ve already reached hundreds of thousands of customers in the EU and the US, and we continue to grow exponentially every year. Help us grow sustainably and smartly and join our highly motivated and super friendly (!) team in Berlin.

Tasks

English

• Order Processing: You will handle and track customer orders from acceptance to delivery, ensuring that everything is completed on time and accurately.


• Customer Service: You will be the direct contact for our customers via email, answering inquiries, resolving issues, and ensuring customer satisfaction.


• Returns & Exchanges: You will process returns and exchanges, ensuring a quick and hassle-free resolution.


• Review Management