Mandarin Speaking Customer Support Representative

Are you passionate about the fast-moving worlds of hospitality, tourism, and digital travel platforms? We are seeking energetic, service-driven Mandarin-Speaking Customer Support Specialists to join our expanding team in Penang—Malaysia's leading coastal tech hub.

In this position, you will act as the face of a prominent global digital booking application. Your primary objective will be to guide international users and commercial vendors through the platform, troubleshoot software issues, and provide world-class service.

Core Responsibilities

As a Customer Experience Expert, your daily responsibilities will include:

• Omnichannel Support: Respond to incoming inquiries, requests, and conflicts from application users and commercial partners via phone, live chat, and email in fluent Mandarin.
• Booking Management: Assist users with scheduling, modifying, or cancelling reservations, processing secu...