Mandarin-Speaking Contact Center Scheduler – CX & Ops

Mastercard is seeking a Specialist for its Contact Center in Makati, Philippines. The role involves managing day-to-day operations, providing direct service for Mastercard products, and ensuring that support standards are met. Candidates should be fluent in Mandarin and possess significant experience in customer service.

Collaboration with team members on customer support projects is essential, alongside troubleshooting and resolving inquiries. A background in Business Administration or Communication is preferred, along with a passion for enhancing the customer journey.