Mandarin L2 M365 Support Engineer

Hybrid - Makati 1-3 Yrs Exp Diploma Full-time

Job Description

About the Role

As an L2 M365 Support Engineer, you will serve as the escalation point internal IT Helpdesk, delivering advanced troubleshooting, configuration, problem resolution, and operational support.

Responsibilities include:

Microsoft 365 Support

• Troubleshoot issues related to Exchange, Teams, OneDrive, and SharePoint.
• Manage licenses and service feature configurations.
• Investigate authentication, access, and performance issues.
• Monitor service health dashboards and provide workarounds during incidents.
• Escalate tenant‑wide issues or product defects to Microsoft.
• Support escalations for user, group, and role management.
• Resolve authentication and authorization issues (SSO, MFA, Conditional Access).
• Troubleshoot enterprise app access and application registration issu...