Mandarin Customer Service Executive

Job Title

Mandarin Customer Service Executive (Voice) – Pune (Work From Office)

Location

• Pune, Maharashtra

• Work From Office, 5 days working

About the Role

We are looking for a Mandarin  Customer Service Executive with strong communication skills in both Mandarin and English to handle customer queries over voice and other channels. Recruitment experience is preferred, as the role may also involve coordinating with candidates and internal hiring teams when required.

Key Responsibilities

• Handle inbound and outbound customer calls in Mandarin and English, ensuring polite, accurate and timely responses.

• Understand customer issues, ask relevant probing questions, and provide first-level resolution or route to the appropriate internal team as per defined SOPs.

• Manage customer communication acro...