Managing Director - Head of Service Reliability, Operations and Platform

Production Support Engineers are responsible for availability of systems and business capabilities including applications, infrastructure operations and data, business process execution which may include batch scheduling and processing, production of target business outputs, transmission of data including messages and files business needs requiring IT based solutions.

**Key Responsibilities and Duties**

+ Identify gaps in processing and production of outputs and availability of systems and outputs/outcomes. Monitor and alert the applications and services.
+ Manage environments and technology processing response to incidents and crisis management.
+ Responsible for triaging, recovery and remediation of incidents and problems including root cause analysis, defect and data analysis and impact assessment (i.e., end users, business processes, data, applications, and devices.
+ Roles at this level should be managing People Leaders with span of control of at least...