Manager - Web Product

Overview
Overview:
The Manager – Web Product is responsible for managing all technical support staff providing direct support to distributors and customers via chat and email through CRM platforms. This role leads the team to deliver professional support for Herbalife Member applications, tools, and technologies, ensuring technical support staff are properly trained, scheduled, and staffed to meet required service levels and support demand.
HOW YOU’LL MAKE AN IMPACT:
Lead and manage the team to meet operational, service, and performance goals, including workload planning, scheduling, and SLA adherence.
Oversee end-to-end case and chat handling, ensuring timely, accurate resolution, proper documentation, and effective distributor communication.
Provide coaching, performance feedback, and development support; contribute to hiring, onboarding, and training activities.
Review case files, make resolution decisions, and manage escalations, including sensitive and ...