Manager / sr manager - transactional quality ( travel)

Position: Manager / Sr Manager – Transactional Quality
Location: Gurgaon
Employment type: Permanent
Job type: Full time
Designation : Manager/ Sr. Manager Quality – Transactional Quality ( Travel Process)
Job objective
Manager/Sr. Manager Quality will be responsible for Transaction and Strategic Quality. Improving process Quality by evaluating effectiveness and methodologies being used, C-SAT, NPS, effective client and stakeholder management.
Job Responsibilities
Manage multiple clients across different time zones
Reviews performance as per internal and client governance structure, sets up internal governance where required and missing to deliver on business goals
Be an enabler - Coordinate with other functions to deliver on Quality related metrics, be able to overcome initial hurdles to execute seamless delivery
Provide feedback and inputs to the team for development as well as SLA delivery
Lead and coach the team on process knowledge and Team Manag...