Manager, Service Performance & Metrics

Job Description:
About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.


Job Overview

We are seeking a Service Performance and Service Review Manager to join the Indirect Procurement and Legal team to drive adherence and adoption of Enterprise Service Management (ESM) standards within procurement and legal. Reporting directly into the function, this role partners closely with the ESM Service Excellence team to ensure consistent measurement, reporting and review of service health, performance tren...