Manager - Senior Manager (Service Excellence & Customer Experience)

At the Energy Market Authority (EMA), we do more than keep the lights on. As Singapore's energy market regulator and industry developer, we work to ensure a reliable, secure and sustainable energy supply for homes, businesses and the economy.

As Singapore's energy landscape evolves, delivering excellent public service is increasingly important in building trust and confidence with our stakeholders. We are committed to building a customer‑centric organisation through better service design, stronger service capabilities and continuous improvement.

• Drive organisation-wide Service Excellence initiatives to strengthen customer‑centricity and improve service delivery across EMA.
• Design and implement capability‑building programmes, frameworks, and resources that embed customer‑centric practices across the organisation.
• Review customer jou...