Manager, Ramp Services YYZ

To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.

Job Responsibilities

Planning

• Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager
• Must comply with Swissport’s standard operating procedures (SOPs) and policies

Quality Management

• Ensure service levels are achieved
• Maintain close and effective business relationships with customers and various control authorities such as Airport Management, Customs, Immigration
• Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment

Controlling & Reporting

• Monitor and control performance KPIs such as baggage delivery/handling, on-time arrivals/departures, etc., and ensure ...