Manager Quality, Brazil

JOB SUMMARY

The Market Quality Manager partners with property leaders across an assigned Premium and Luxury market or country portfolio to develop and deploy performance enhancing strategies focused on guest experience and operational excellence.

The role operationalizes the overarching Quality strategy, leads or guides property Quality Committees, and supports standards readiness activities across the portfolio.

For Luxury, the role maintains strong standards orientation and supports readiness routines aligned to luxury assessment frameworks where applicable.

The position translates Voice of the Customer insights into executable plans that improve guest satisfaction outcomes and strengthen business performance.

This role deploys and drives pull-through of CALA Quality’s methodologies, guidelines, frameworks, and operating structure across the market portfolio by translating them into hotel-level strategies, leadership routines, and performa...