Manager, Operations/Client Services - Fintech

Expansion headcount Excellent learning opportunities Opportunity to own your processes
A Fintech client is seeking a
Manager, Operations/Client Services
to join the team.
Reporting into the Head of Department, this is a strategic role which will partner the Head to build up processes, policies, and SOPs for the Operations/Client Services team. A great opportunity for those who aspire to build something up from a blank canvas. This will include onboarding, KYC, and post-onboarding processes. As the team is very lean at this time, you will be expected to be hands on – including anything relating to client retention, upselling, drive renewal rates. You will also be expected to cover performance/KPI management once you have recruited for your team.
The ideal candidate should have at least 8-10 years relevant experience in a similar coverage in Client Services/Operations within a payment services industry. Strong communication skills, stakeholder management skills, project ma...