Manager -Operations & Performance Monitoring

Drive strategic planning, contractual governance, and performance oversight for Dubai rail operations, ensuring safe, cost-effective services, optimized timetables, and continuous customer satisfaction through rigorous financial, safety, and risk management.

ROLES & RESPONSIBILITIES

• Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities, ensuring cost control, ROI, and HSE compliance.
• Govern network KPIs, break-even targets, and annual budgets and benchmark against global metro leaders and recommend incentives or penalties.
• Oversee and manage SLAs concluded with competent authorities, ensuring alignment of service obligations and mutual accountability across stakeholders.
• Support in defining fleet, timetable, and special-event service strategies, incorporating asset operating limits and maintenance flexibility.
• Oversee synthesis of stakeholder feedback and analysis of operati...