Manager -Operations

Job Title: Manager –Operations  (Voice and Non-Voice Opera7ons)

Loca2on: Onsite, Work from office Only

Department: Opera7ons – Global & Interna7onal Customer Service/Success (MS)

Posi2on - 1

Reports To: Director – Customer Success

Job Overview:

We are seeking a dynamic and strategic leader to join our team as Manager of our

Premium Customer Success Contact Center. This role is pivotal in guiding both

Voice and Non-Voice teams to deliver unparalleled customer experiences. The

Manager will uphold high standards of service excellence, ensure KPI

achievement, and foster a culture of customer-centricity. This role is ideal for

someone with a proven background in managing interna7onal contact center

opera7ons and client rela7onships in a premium, fast-paced environment.

Key Responsibili2es:

1. Team Leadership and Development

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