Manager, Operations, Guest Experience

Full-time Operations Manager - Guest Experience at Thermea Spa Village Whitby

Thermea Spa Village Whitby has transformed the spa experience into a wellness village. With state‑of‑the‑art installations and historically inspired buildings, it offers guests a peaceful escape from modern life. As the first of its kind in Canada, the village blends rituals from around the globe with a distinctly Canadian character.

About the Role

Reporting to the Assistant Director of Operations, Guest Experience, the Operations Manager will manage a team to ensure smooth operations and an impeccable guest experience. Responsibilities include optimizing the guest experience, handling administrative follow‑ups, resolving complaints, improving processes, and developing staff.

What You’ll Do

• Act as Manager on Duty for the spa, communicating with all departments timely and effectively.
• Participate in decision making on behalf of the spa a...