Manager, Operations - Enablement Content

**Position Summary...**
As Manager, Operations for Enablement Content –an individual contributor role with no direct reports – you will direct the end-to-end lifecycle of driver-facing self-help content on web and in-app platforms. This high-urgency role requires an analytical, proactive problem solver to investigate ambiguous intake requests, identify correct program owners, and navigate complex, multi- week approvals across compliance, governance, and legal. You will actively protect the driver experience by anticipating pilot rollout risks, tracking overlapping deadlines, and keeping exceptionally detailed project records. It is a highly fast-paced, high-impact operations role requiring superior critical thinking, teamwork, proactivity, and self-motivation.

About the team:

On the Driver Experience team, we are dedicated to creating an intuitive, low-friction gig-driver experience that fosters trust and transparency. We view optimizable contact rates as defects, ...