Manager, Operation Process Optimization

Job Description

As Manager, Operation Process Optimization, you will deliver strategic insights to lines of business and PCO partners. The role is a key part in optimizing and transforming operational processes, based on a unique end‑to‑view of rework and costs. You will have a primary focus on the payments portfolio and influence front and back‑end process design to improve client experience and increase efficiency. This position enables digitization and digital network transformation strategies through increased automation and straight‑through processing.

Our vision is to be the strategic advisor, key partner, and thought leader in the delivery of RBC solutions to our clients. Our mission is to ensure an exceptional client and employee experience in the design and implementation of processes and to proactively identify and drive opportunities, using AI, data and insights that will transform how we deliver to our clients.

Note: This ro...