Manager of Ticketing & Engagement Strategy

Elevate fan experience as the Manager of Ticketing, Engagement & Secondary, reporting to the Vice President at MLSE. This role focuses on member communication strategies and enhancing ticket resale activities.
MLSE is seeking a strategic leader for its Ticketing, Engagement & Secondary operations. You will drive communication to increase customer lifetime value while supporting engagement programs and optimizing revenue through secondary ticketing markets. Your responsibilities include campaign execution, performance reporting, and leading a team that champions member-focused initiatives.
Key Responsibilities:
• Lead campaign execution across email and push channels
• Analyze campaign performance and generate actionable insights
• Monitor secondary market trends and resale performance
• Develop and optimize ticketing strategies for revenue maximization
• Coach and develop a team to enhance member engagement
Requirements:
• Proven experience in ticketing strat...