Manager of Customer Services Truro

Join our team as a Manager of Customer Services in Truro, Nova Scotia, focusing on leading a dynamic team and optimizing sales processes for enhanced customer satisfaction.
This on-site management role aims to oversee client services operations, ensuring that the team delivers an exceptional customer experience and contributes to revenue goals. Your leadership will encompass mentoring staff, handling escalated issues, and analyzing performance metrics to foster improvement. Collaboration with Sales and Marketing will enhance service initiatives aligned with overall business objectives.
Key Responsibilities:
• Mentor and coach a team of customer service representatives
• Address escalated customer inquiries professionally
• Monitor key performance indicators for service excellence
• Partner with Sales and Marketing to align initiatives
• Update and maintain customer service training manual
Requirements:
• Bachelor's degree in Business or similar discipline
...