Manager, MSC Service Improvement

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Magenta Services Center is T-Mobile's multi-tower Shared Services Organization (SSO) spanning HR, Finance, and Accounting operations. This Manager role exists to bring structure, discipline, and operational maturity to a Service Management team that is actively moving from a foundational state to a fully governed, high-performing Service Management capability within the Magenta Services Center as a whole.


This is not a maintenance role. The person who thrives here is an experienced Shared Services practitione...