Manager, IT Service Management

Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together.

Position Summary

This role will provide both first and second‑tier technical support to system end‑users. Handle routine technical support issues in the areas of PC support including configuring new and existing PCs, MACs, and peripherals and performing basic hardware and software installations. Review, troubleshoot, and resolve issues reported by users and work with other members of the technical support team to resolve more complex issues. Ensure user requests, follow‑up actions, and final resolutions are ...