Manager, IT Service Delivery

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & Cybersecurity, this role is accountable for the IT service delivery model, ServiceNow platform ownership, and continuous improvement of service performance, user experience, automation, and AI-enabled service delivery.
Work Location: Acheson, AB.
Salary: Competitive, commensurate with experience.
Work Arrangement: Hybrid – providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday. What You'll Do:

Provide overall accountability for IT Service Delivery, including the IT Service Desk and end-user support services across multiple regions.

Ensure consistent, reliable, and customer-focused IT services aligned with ITIL best practices.

Act as the senior operational escalation point fo...