Vacancy Description
Responsibilities
- Investigate production issues, respond based on production defect severity SLAs.
- Manage and respond to users in a timely manner.
- Log incident tickets for production issues and user queries.
- Follow up on defect and incident closure and meet incident closure KPI.
- Ensure system availability as per the respective agreed SLA.
- Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
- Provide support for annual Disaster Recovery (DR) exercise for supported applications.
- Provide support to System Engineers on server-level patches / upgrades as and when applicable.
- Work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe, Unix shell, or DB scripts.
- Ensure application incident & task documentation is properly updated for each production release.
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