Manager I, Operations, External Fulfillment

As an Operations I Manager focused on Defect Reduction, you will work with India's leadership team to identify, analyze, and eliminate defects across Amazon's operations to serve our customers better. Your primary responsibility will be to deep-dive into data, identify root causes of defects, and recommend and pilot improvements that enhance customer experience — in line with our goal to be Earth's Most Customer-Centric Company.

You will collaborate with cross-functional teams across fulfillment, transportation, customer service, and seller service to drive systemic improvements that reduce concessions, contacts, and quality failures. We are looking for high-potential, analytical, innovative, and forward-thinking professionals to join our India Operations team.

Are you ready to leverage data-driven insights and Lean methodologies to lead defect reduction initiatives that directly improve customer experience? Are you willing to dive deep into complex operational data t...