Manager, Groups Operations

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs.

Job Title

Manager, Groups Operations

Position Status

Permanent Full-time

Department

Call Centre

Location

Montreal, Quebec

This position will entail mentoring and coaching team members, as well as increase the quality of customer service and implement best practices across all levels. Direct, coordinate and execute all as relates to Group Travel. Execute on strategy, improve performance KPI’s across all levels, while procuring and retaining talent and adequate resources.

What You’ll Be Doing

• Plan, organize and manage the Groups department, to optimize sales, enhance service standards and maximize talent retention.
• Establish targets and performance measurements for the Groups ...