Manager, Front Office

REQ14744 Manager, Front Office (Open Date: 05/06/2026)

Position Summary

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Manager, Front Office is responsible for the overall operation of the Reception, Front Services, Concierge, Cloakroom and Bell Desk operations. This position is accountable for planning, coordinating and managing staff and services to ensure the operation runs efficiently and effectively and customer service standards are maintained at all times. This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaison with Management.

Primary Responsibilities

• Ensures proper budgeting and maximize hotel revenue by ensuring hotel yield management strategies are adhered to and in accordance with hotel business plan objectives
• Ensures Front Office staff are competent in and...