Manager, Digital Reputation & Brand Protection

Job Description
The Manager, Digital Reputation & Brand Protection will be required to work on-site 5 days a week in the Toronto office and perform the following duties:
Monitor social media channels (Facebook, Instagram, X, Reddit, TikTok, Threads) for brand reputation issues, draft responses to guest complaints, manage escalations, and identify emerging risks.
Partner closely with PR, Legal, Guest Services, Operations, and executive stakeholders to manage sensitive issues, protect the brand, and support crisis communications.
Oversee local owner social accounts, providing training, content approvals, compliance reviews, and ongoing support while tracking trends and reporting insights to leadership.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive co...