Manager, Digital Customer Success

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Job Summary

We are seeking a strategic, data‑driven Manager of Digital Customer Success to lead a high‑performing team focused on driving customer retention, satisfaction, and growth at scale. This role will oversee the execution of digital‑first strategies that proactively support and engage customers throughout their lifecycle using automation, content, analytics, and technology. You will lead a team of Digital Customer Success Managers (DCSMs) and work cross‑functionally with Product, Marketing, Support, and Sales to ensure a seamless, customer‑centric experience.

Key Responsibilities

• Team Leadership & Development: Lead, coach, and develop a team of Digital Customer Success Managers to deliver world‑class service and results. Set clear performance goals and KPIs aligned with customer and bus...