Manager Data Sourcing & Integration

Overview

We are seeking a performance-driven Manager Data Sourcing & Integration to lead customer data acquisition, integration, and governance initiatives within the Customer Experience (CX) domain. This role ensures accurate, timely, and reliable data flows, enabling CX analytics, service performance monitoring, journey optimization, and decision‑making.

Responsibilities

• Lead CX‑focused data sourcing strategy, sourcing data from CRM, contact center systems, digital channels, complaint management platforms, and service applications.
• Oversee ETL/ELT pipelines supporting existing BI, analytical and ad‑hoc requirements from CX teams.
• Establish data validation, reconciliation, and governance frameworks for customer‑related datasets.
• Drive data quality initiatives to ensure accurate reporting of CX KPIs and SLAs.
• Manage batch and near real‑time ingestion of customer interaction data.
• Ensure secure han...