Manager-Customer Success(KAM-SAAS)

In Customer Success, you’ll be the friendly face and voice of Meritto, guiding our clients every step of the way. Your day will be spent building relationships, troubleshooting issues, and celebrating wins with clients as they see the impact of our solutions firsthand. Build strong relationships with customers and ensure they are optimizing a product or service to receive the highest ROI. Candidates need to know/understand the ins and outs of product and service to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds. A Customer Success Manager plays a major role in hiring, training and mentoring customer success teams and takes the charge of implementing policies with the internal team to establish a level of quality customer success. Key Roles & Responsibilities ● Manage Customer Success team, enabling them to achieve/exceed their KRA/KPI. ● Manage customer and partner activity, risks and growth opportunities, submit accurat...