Manager, Customer Success (Ciudad De México)

As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention.
The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early‐career Customer Success Managers.
You will lead a diverse team of associates, providing mentorship, guidance, and strategic direction.
This role requires a blend of team leadership, hands‐on engagement, strategic thinking and operational rigor.
A day in the life of a Manager, Customer Success
Team leadership of 8+ direct reports ensuring the team is supported, developing and surpassing KPIs
Collaboration across the Global Scaled Customer Success org, cross functional teams like Sales, Renewals, Marketing and Strategy
Participation in Leadership meetings, strategic planning and goal setting around 1:1 and 1:many engagements
Ownership of the team's performance and d...