Vacancy Description
About the Role
This role is responsible for defining and advancing the omni-channel customer experience strategy through strategic analytics, insight generation, and cross functional leadership. The manager partners closely with strategy, analytics, marketing, digital and store experience, merchandising, supply chain, and operations to help ensure customer interactions are consistent, relevant and aligned to brand values and customer needs. This role focuses on translating the enterprise customer experience vision into actionable strategies and frameworks that drive engagement, and long-term loyalty across channels.
What You’ll Do
Lead strategic analysis to define customer segmentation and segment-level goals, using customer insights, business performance, and enterprise priorities
Support the development of an omni-channel customer experience strategy, inclusive of objectives, guiding principles, and priorities, to create...
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