Manager, Customer Experience and Insights

Description

This role is part of the Customer Experience & Insights group (CX&I), a central source of customer and consumer insights and analysis across TD Bank Financial Group. The CX&I team acts as a catalyst for relentless customer-focused action and accountability within the bank.

This role will report to the Senior Manager of Enterprise CX Measurement within CX&I. It is a hybrid role based in Toronto, Canada which includes working from the TD office a minimum of 4 days a week, with 1 day working from home.

Overall Accountability:

The successful candidate will lead a critical component of TD's strategic CX measurement and syndicated insights portfolio, with a strong focus on strategic influencing, enterprise partnership, and translating complex customer, market, and competitive insights into business implications that shape customer experience decisions. Working closely with senior stakeholders across the enterprise and external res...