Manager, Contact Centre Operations

Team Supervision

• Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to the assigned team to support their overall development.
• Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value‑driven culture within the bank.
• Provide guidance and on‑the‑job training for junior colleagues and conduct knowledge sharing to facilitate the achievement of team objectives and completion of tasks in an efficient manner, consistent with operating procedures and policy.

Budgeting and Financial Performance

• Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved gu...