Manager, Contact Center - Continuous Improvement

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

+ ​​​This job is a member of the Contact Center Planning, Analysis and Operations Team within the Customer Experience Division, which is at the epicenter of all Customer Experience strategic initiatives.
+ Responsible for leading a team that works with contact center leadership and operationally focused teams to understand and improve contact center processes and designs.

**What you'll do**

+ Leads a team of analysts who specialize in process improvement and cu...