Manager, Computer Operator, Group Infrastructure & Platform Services

As a member of the Computer Operations team, you will play a critical role in ensuring the seamless and continuous operation of the bank’s IT systems across multiple platforms—including Mainframe, AS/400, UNIX, and Windows—within a 24x7 Command Center environment. This role demands strong attention to detail, the ability to work under pressure, and a commitment to maintaining high service availability in a mission‑critical environment.

• Monitoring: Perform real‑time monitoring of system platforms, applications, ATM services and network infrastructure using enterprise monitoring tools and promptly escalating exceptions to the corresponding support teams in accordance with SOPs for timely action.
• Batch Operations: Track and manage scheduled batch jobs, ensuring timely execution and resolution of job failures in conformity with the SLAs with business.
• Incident Management: Promptly identify, elevate, and track i...